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Estate Agent Software, Estate Agency Software, Real estate agency software, software estate agents, software for estate agent, lettings Software, software for letting agents, letting agency software, property Management Software

Keywords: Estate Agent Software Agency Real Agents for Lettings for Letting Property Management Software.

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Marcus P
(3 of 5 points)
wrote 3 years ago
Great Britain, Bolton, 1 review

This isn't so much a review on the website or software itself, more the uncooperative support staff. I'm a third party IT support company and have had many run ins with Vebra support.

A common ploy is to fob off issues with their software to third party support people. Common excuses are firewall or antivirus. Even with these removed, they still try to pass the buck, until you get so fed up, you work out their issue for them. I've also been lied to on several occasions by Vebra staff trying to cover themselves when it's been proved that they caused the issue.

What prompted this review was the response I got when requesting help moving their software to a new server. They will not co-operate at all and expect you to do all the donkey work, then pay them £300 for the simple task of running the install package and restoring the data, which we have already copied for them. They will not pre-install the software on the new server in advance to save downtime and have a list of pre-requisites which means that you've completed the majority of the work before you even phone them.
I've never met another software vendor so unhelpful and uncooperative in my 20 + years in IT Support.

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Server provider:Corporation Service Company
Number of websites:about 100 - more websites using this IP address
Language distribution:26% of the websites are english

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Server location
 USA, Wilmington
Trustworthy 82%
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