A total of 4 reviews for Ukbride.co.uk have been written yet. The most recent reviews are listed below.
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I have experienced the same with them .I cancelled and recieved the stop code they still tried to take money from my account today
No person found this review helpful yet.
I too have sadly been caught out by this horrible company. Its caused me so much stress I've had to call samaritans twice. They cold call you, tell you the trial is risk free and that you will be called before it ends to see how you're getting on. I can vouch for everything everyone is saying here. AVOID at All costs
1 of 1 people found this review helpful
VENDORS AVOID AT ALL COSTS!
I wish I'd looked on Trust Pilot before agreeing to the 6 months try before you buy with UK Bride as it is all a big con. They target small businesses with this offer as a way to boost business but there is no way of getting out of it before the end of the 'opt out' period, then after no communication at all from them you receive a bill for £2k+. Despite using their contact form on their website to try to stop the subscription before the 'opt out' date there is no record of that on their system. There is nothing on their website to 'opt out' the FAQs are vague and again it's not clear how to 'opt out' or even downgrade. They take days to reply to emails requesting information or do not reply at all. When you do get someone to reply their emails are threatening and are clearly pre written like they have this issue a lot. The information they give you in response to your arguments is copy and pasted text from parts of the website that are buried in submenus. After a lot of backward and forwards over payment I asked for the stop code so this doesn’t happen again. I was told I had to apply for one and got given a link to their website, which goes to buried page - why this isn’t available in the first place I don’t know?
Since joining we’ve had over 100 requests but nothing has converted into business. This is then when their communication changes to like you’re at primary school and again you get a pre written reply that says they don’t guarantee business etc and that their customer service team is on hand to help get ROI on leads generate. But no one ever contacts you direct to offer assistance like your led to believe when you sign up. I have only ever had one reply from a lead I sent information to say thank you for the information – the rest totally ghosted.
At the moment I am stuck in contract and can’t see a way out without legal fees we can’t afford as a small business. I am going to test their theory about the Customer Service team and see if it makes any difference to converting ROI. I have applied for the stop code and have kept records so if they demand payment next year I have evidence. I wish I have print screen when I send the original request to cancel.
This company should be ashamed of the way they do business. Avoid at all costs!
2 of 2 people found this review helpful
Stay well away from this company. Whitespace publishers trading as UK Bride have to be the worst company we have ever had to deal with. I won't bother going into full details of our case as it pretty much replicates others you will have read on this site but in a nutshell, UKbride will make contact and do a hard sell of a "no obligation free trial" generally on someone within your company who has NO AUTHORITY to sign the company up. You will then receive numerous fake enquiries and then all will go quiet meaning you sort of forget about them. Within days of the free trial being over you will receive a phone call demanding a full years subscription. Check them out on company's house. They actually state they specialise in un-cancellable contracts. The company will then send you letters stating that they will force you into insolvency quickly followed by a letter from an ambulance chasing solicitor. We have internal emails from this company that we were inadvertently copied into stating they have a policy of ignoring customers. So when they tell you the only way to get out of the contract is to ask for a STOP code or pay up for a service you wont receive, just remember they will just ignore you anyway as they want to ensure you don't receive that elusive stop code.
Make sure you get everything in writing and keep dates as they will ignore you. We persistently asked UKbride to remove our advert and like many other companies we have it in writing that they will only remove the advert it we pay in full. Is that sounding like a ransom to anyone else???
In 6 months we received 193 enquiries. Not a single one of those enquiries responded to us. Compare that with other platforms we are on whereby 90% of initial enquiries we have responded to receive a return and 50% who responded booked. How is it that out of 193 enquiries we didn't so much as get an 'out of office response" let alone a real couple looking for a service.
UKBride work on a bullying method trying to scare hardworking individuals and businesses to pay them through a range of scare tactics. This includes fake court summons for one.
You will also notice in some of their responses that they will claim you have received bookings worth £1000's through them. They acutally sent us a printed flyer stating we have received £13000 of bookings through them. When we asked them to justify this they pointed us to 2 wedding couples who had left reviews on our page. BOTH OF THESE WEDDING BOOKINGS HAD BEEN TAKEN 2 YEARS PRIOR TO US BEING PLACED ON UK BRIDES WEBSITE. UKbrides answer to this.......if they left a review on UKbride then the booking was through them. What a load of codswallop fantasy b@llsh@t.
For a contract to be lawful a number of things have to be proven. UKbride work on the premise that business to business contracts don't have the same protection as consumers HOWEVER you do have rights and if you are one of the many companies about to be taken to court by UKbride don't stress and don't pay them. Due to the increasing number of people coming forwards there is now a growing body of individuals and companies working together to prevent this company from putting more companies and individuals through the hell they seem to think is a reasonable way to make money.
UKBride have caused untold misery to a lot of people and companies. If you are thinking of signing up DON'T do it. If you have and are on the receiving end of their bullying then you are not alone. Feel free to contact me and you will find out you arent alone. Trading Standards need your evidence too. Sonja de Rijk
11 of 11 people found this review helpful
The website doesn't contain questionable content. It can be used by kids and is safe for work.
Safe for children
Safe for work
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