You are here: Webwiki > - SmartTrace | European Pet Database | Pet Micro­chip­ping (1 of 5 points)

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If your pet is ever lost or stolen, SmartTraceTM gives you the best chance of finding them. Ensure your pet can always be returned by registering with SmartTrace.

Keywords: smarttrace smarttrac pet registered owners find

Reviews and ratings of

A total of 5 reviews for have been written yet. The most recent reviews are listed below.

1 of 5 points

5 star rating
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4 star rating
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3 star rating
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1 star rating
5 reviews

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Elizabeth Chesters
(1 of 5 points)
wrote 3 weeks ago
1 review

Website is absolutely atrocious. I bought my puppy in England and brought him over to Germany and it's been a nightmare trying to get the website to accept European details - despite it being a European database.

Had to ring them and pay the £19.95 over the phone so lost the ability to save £2, despite reviewing them twice (offer online). Have to say though, the call centre answered my phone and was nice enough to solve my problem - although the account looks locked now while the money goes through. Despite it still being my email and name on the account, it's locked?? I have no idea.

Also couldn't get a hold of any puppy pack. Would double chip but I'm not taking the risk of having any chip outdated if he gets lost.

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Elaine Jones
(1 of 5 points)
wrote 1 month ago
1 review

Completely useless. Avoid at all costs. Customer service non existent. Free puppy pack doesn’t exist.

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Audrey Curley
(1 of 5 points)
wrote 2 months ago
1 review

My puppy was chipped by the breeder and my details were put in ,that was a month ago but still waiting for the puppy pack and the and I can't seem to find an email address on the website. It says to go to my account but still nothing

2 of 2 people found this review helpful

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Georgia Price
(1 of 5 points)
wrote 4 months ago
1 review

Avoid at all costs my pups microchip was with them I registered paid £19.95
it said it was transferring on 7 days then it went to 0 days then 2 days now it's on 6 days despite emailing them I have never had the service I paid for beginning to wonder if our dogs ever did get lost would they even know or care or correspond with anyone !!! Not Amused and not sure if I should get my dog re chipped with my local vets told them I'm not happy with them + do not have the service I paid for even although it says its free to register Im thinking of contacting the trading standards.

6 of 7 people found this review helpful

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T. Bowden
(1 of 5 points)
wrote 10 months ago
1 review

Purchased puppy already chipped, when registering puppy a further charge was incurred. No advise on web site regarding breeder registering for free. Spoke to customer services (took two days to answer phone) basically stated because breeder did nt input details extra charges stand. Operator implied my fault not theirs. Could nt take a formal complaint over the phone. Poor service flippant response.
This review is true and accurate! I placed this review earlier this year. I still have a live account as this company have the chip details.

6 of 6 people found this review helpful

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Comments on this review

Charlene writes 10 months ago

Going round the houses with them right now. Couldn’t find the option to register the chip so clicked transfer option which told me chip not registered click here. I end up being told to pay £19.95 so I clicking the little i for info which then said there’s a £9.95 option. Then looked and said should be free and confirmation says could take 7 days for transfer to complete. I’m thinking but I clicked register as who is it being transferred to really? Decide to apply for the ‘free’ puppy pack which I can’t claim because not registered. Can only find an 0844 number to call (how much will that be), then get told I need the £19.95 option for the puppy pack but if breeder had registered the chip it would have been free for both of us. Absolute joke of a company.

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Content and keywords


Important and popular websites

The website with the homepage "Lookup Microchip" provides content on the pages Claim Your Puppy Pack, Pet Owners and Terms. In the following table you'll find the 6 most important pages of

# Description URL of the website
1. Claim your Puppy Pack /puppypack
2. Pet Ow­ners /pet-owners
3. Loo­kup micro­chip /
4. Terms /terms
5. Pri­vacy /pri­vacy
6. Coo­kie /cookie

Technical information

Information about the server of the website

IP address:
Number of websites:2 - more websites using this IP address
Language distribution:100% of the websites are english

Technical information about the technology of the website

Webserver software: cloudflare
Load time: 0.58 seconds (faster than 60 % of all websites)
HTML version:HTML 5
Robot information:index,follow,archive
Filesize:29.74 KB (397 recognized words in text)

Safety and classification

The website doesn't contain questionable content. It can be used by kids and is safe for work.

Attribute Classification
Google Safebrowsing
Safe for children
Safe for work
Webwiki rating

5 reviews   
Server location
Not found
Little trustworthy! 21%
Disclaimer: The classification is based on the automatic analysis of public information, ratings and customer reviews. All information is provided without warranty.

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