Shedsfirst.co.uk - Sheds, Garden Buildings, Wooden Sheds, Metal Sheds (1 of 5 points)

I purchased a shed on 20th June with a confirmed delivery date of 11th July.
This was the day I was moving in to my new home and so I needed the shed to put all my belongings in. I also had arranged for helpers to put the shed up for me.
On the afternoon of the 11th, I called Sheds first as I had not heard from them, only to be told the shed wasn’t going to be delivered on this day now due to staff shortages. Being understanding to the situation I accepted their apology and we rearranged delivery for Friday 15th. My belongings we’re outside on the garden but it’s only 5 days… it’ll be fine!
Accept come Friday the 15th, I again had to phone Sheds first to see when my shed was being delivered only to be told yet again they were not coming!
They could not offer me any confirmed delivery date so asking what my options were, they said I could cancel and a full refund would be given. I agreed to this.
However, after speaking to them on 21st July I was informed they had only processed my refund on the 20th…. And it will take a further 3-5 working days before I see my
Money. It turns out the same girl that answers the phone for sales, is your customer service advisor and your sales manager! All she does is say the same things to you ‘I completely understand and I apologise’ but she does nothing else. She was off sick and therefore no one else is there to do her work so you just get left.
No compensation offered - in fact it was bluntly refused, so they had my money for a month and left me with no shed and all my belongings out in the open for all that time and yet offer no compensation or anything as a gesture of good will.
To finish off - she cut the conversation short told me we were going round in circles and I’m not getting anything from them.

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