Relics.org.uk - Replica Guns | Replica Weapons | Film and theatre props | Relics (3 of 5 points)

I purchased a replica in good faith earlier this year (I have purchased several items from this company in the past.)

I had a problem with the mechanism which started very shortly after purchase, no big deal, just a spring slipped or something. I reported this and was sent a video about the operation of the replica. This had literally nothing to do with the issue as it was solely about the operation of the replica.

I asked if they wanted me to attempt to repair it to avoid sending it back. I was happy to try but wanted permission before I did so. They were happy with this and gave me permission to do so.

I was unable to repair due to such poor quality screws being used and so said I would need to return. They accepted the return but would not pay for it (even though it was faulty!!)

I paid this anyway just to get it sorted. A little time went and I hadn't heard anything so chased, finally finding out it had arrived. (they have a habit of ignoring emails).

After a week or so they fixed the replica and to my shock I received an invoice for the repair (for an item that was faulty) I questioned this and was rudely dismissed. I emailed several times again, the emails being ignored making sure I knew that they were essentially holding the replica for ransom until I pay (and also to ship it back to me!!)

I had considered taking the matter to court at that point but decided it was not worth my time so paid it. Several weeks past and I STILL had not received the replica back. As I was away one of my colleagues rang and after several attempts was finally able to speak to Colin Hodgson who was both rude and aggressive and basically said that as I had dared to call him out on his behaviour he was not going to return the item.

The only way I managed to finally get this back was to start court proceedings against them and even after they finally agreed to send it back chose to send me a rude email. In that email he even admitted that he wasn’t going to charge but just decided to because I tried to repair the gun (which HE told me to!!!)

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