Ecdluk.co.uk (1 of 5 points)

Ecdluk were very helpful right up to the point when I bought and paid for one of their online courses

Following my online enquiry, I received a number of emails and phone calls about the courses I was interested in

During one of these phone calls, I was offered a deal which I accepted and I paid for the course over the phone

After reviewing the course and deciding that it was not for me, I tried to cancel the course and yet, despite the cancellation being within 14 days of the initial purchase, they refused to offer a refund and referred us to the terms and conditions in the small print at the bottom of their website

This was the first time that we had been referred to the terms and conditions and so were unaware of the unacceptable and grossly inflated administration charges associated with the cancellation

I would strongly suggest that you make sure you have the correct course and check the small print before ordering from this company as it appears highly unlikely that they will offer a refund should you change your mind

In the meantime, I will be contacting the Consumer Advice helpline as I believe this company is certainly trading unethically if not illegally

3 of 3 people found this review helpful

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Comments on this review

Helen writes 3 years ago

Why was the course not the right one for you? Was it the ECDL or the provider? Just enquiring myself and don't want to waste money

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Tom writes 2 years ago

they ceased to exist (talking about their website) and I believe it's due to the fact of them being a scam.
Yet, There is another website, looking identically, www.ecdluk.org which I strongly recommend to AVOID as their cancellation policy works against a customer and their web platform is located in Germany, and their support numbers belong NOT to them. Too many red flags

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