Bambizi.co.uk - Bambizi (1 of 5 points)

I recently bought a cot from Bambizi Limited (company number 05347864 ) and I can say it's the worst company I've ever dealt with:

- Don't be fooled by their nice website, the real product doesn't match the website, they sell standard products at luxury prices, you can get these products from a normal company a lot cheaper

- Their website says they'll deliver and assemble, but it's not true, they hire a cheap shipping company that literally dumps your product on the pavement. If you complain they'll blame the shipping company but they know this company offers a kerbside delivery service, not the assembly service they promise. If you refuse to sign the delivery form their shipping company will forge your signature, they are really dodgy as well.

- The product specification doesn't match the website, if you complain they'll try to confuse you for instance if the description suggests the product has 3 functionalities but in reality it has only 2, they will say "The 3rd functionality is removing the side panel"

- Their products have a horrible chemical smell that makes you feel unwell if you sleep in the same room, so it's obviously not safe for babies (or adults), if you complain they'll send you a 6 year old certificate that doesn't prove anything.

- If you return the product, they'll say they never received it so make sure you get photographic evidence of the return.

In summary, when you ask them for compensation or a refund they ignore that question and start blaming the shipping company, making up excuses, try to confuse you, etc... to avoid a refund (even if you return it during the 14 day cooling off period).

- If you insist on a refund, they just ignore your email / call and don't reply.

They are a bunch of cowboys who overcharge people and cut as many corners as they can to increase their profit at customers' expense.

If you have already bought from them, report them to the Citizen Advice / Trading Standards so they're investigated.

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