3fatpigs.co.uk - Beechwoodtrees (1.3 of 5 points)

I ordered a Discovery Apple Tree from 3Fatpigs through amazon. It has turned out to be a completely different—and very unappetizing looking—kind of apple tree. Useless.

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I purchased 50 hawthorn trees via eBay. They arrived 10 February and I planted them by March 1st. I wrote to them on 6 April that they showed no signs of life, again on 29 April, and was told that the plants were 'dormant' and I should be patient. On 20th May, I asked for a refund as they all appeared to be dead. I was told I was an idiot to have planted them where I did (in the ground amongst grass) and that there is no refund for incompetence! Buy here at your peril. They take your money and sell you rubbish and insult you into the bargain. Avoid

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Received a tree with 3 branches - one of which had a pre-exisiting wound and was damaged before leaving the Nursery. I was advised to remove it.. rendering it completely useless as now it won't stand up, let alone bare fruit.
Unbelievably unhelpful customer service. I advise you read as many reviews as possible from sites, before ordering, as there are MANY customer's in the same boat. You'd be far better off planting your money and hoping for a money tree.

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Brought a plant from them on eBay the plant looked a bit ruff planted it as was in post a few days. It was dead in about 10 days. Contacted them that asked for pictures. I sent them. They said they did not get them. So sent again. Then they asked me questions about it. Each time I replied. By this time 30day Guarantee was up. They just said why should they replace plant as was ok when sent. was all messaging just a delaying tactic.

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THE BELOW IS A CHAIN OF EVENTS THAT I HAVE EXPERIENCED AND 6/7 MONTHS LATER I AM STILL EXPERIENCING FROM THIS COMPANY. I'M GOING TO SPEAK TO A SOLICITOR RE: THEIR THREATS AN ABUSIVE EMAILS. HOPE THIS HELPS SOMEONE.

Shocking company...

(Original purchase 1st of June 2019 and payment taken from my bank on the 3rd. This has been updated today 27th of November 2019 as 3fatpigs (Beechwood Nurseries) are still hassling me)

I have been asked by Trustpilot to edit my review and remove any offensive language. Having just re-read my review I'm confident the only bad language used was from 3fatpigs which I reiterated. However as requested I've now removed this reference.

So.......
I'm not a business just a customer that paid £24-99 for a Granny Smiths tree from these people.

I purchased this tree just over a week ago and when it arrived it looked almost dead. The leaves were brown, it was spindly and the way it was shipped was shocking (although I don't know a better way to ship trees myself) It was a pathetic specimen and nothing like the picture in the advert portrayed. I realise there's always a difference between advertising and the actual item but really......

Anyway we planted it on the day we received it and kept our fingers crossed. Within 48hrs the tree started to display black spots as well so we got someone to look at it and they confirmed it had a fungus infection so we spent more money to try and save/treat it.

I contacted 3fatpigs (T/A Beechwood Nurseries) by email and got a response back within 24hrs. I was told to forward a photograph to them. This I immediately did and they responded telling me there was nothing wrong, there was no black spots, they have their stock regularly checked and basically giving the "go away" vibe.

So I now have a tree that we are trying to save, I've had to purchase treatments for this tree and I paid £24-99 for the pleasure.

Adding insult to injury 3fatpigs sent me an email asking me to review the transaction with them so I answered honestly and politely but didn't pull any punches. After vetting the review they failed to print it....what a surprise.

Due to the lies its important to point out I have proof of purchase, shipping documents, contact with 3fatpigs and a copy of the bad language they used on me.

I'm obviously not going to get my money back now and neither are the other reviewers that have had a bad experience with this company. My suggestion is avoid them.

UPDATE
Its now late November 2019 and although my original review was removed while I evidenced my claim to Trustpilot its clearly not enough for this seller.
I have received an email via Trustpilots messaging service today "threatening" legal action as they say they can't find any purchase details from me on their system even though they acknowledged my initial complaint and again they claim the review is false even though I've previously evidenced everything I've been asked to do.
I suggest they speak to Trustpilot in the first instance as Trustpilot have all the proof of purchase hence the review was re-instated and is now live again.
I have just traced the purchase details from my on line banking so I suggest 3fatpigs go ahead and issue a claim. It'll only cost them money for my expenses and a carers attendance fee. Common sense says that if they have my address to send the claim to then I must have made the purchase in the first place !!!
I've now forwarded the new threats to Trustpilot and also attached below a basic print-off of my online banking showing the details of the transaction. Please note 3fatpigs trade as "Beechwood Nurseries" hence the payment is in that name.

03 Jun 19 BEECHWOODNU DEB 24.99 5,014.89
Click enter to display the details of the transaction

A debit card payment of £24.99 to BEECHWOODNU was taken from your account.
TRANSACTION TYPE:
Debit Card (DEB)
?
RETAILER NAME:
BEECHWOODNU
BUSINESS TYPE:
Nurseries, Lawn and Garden Supplies
RETAILER LOCATION:
442842758315
CARD NUMBER:
6355
AUTHORISATION METHOD:
Online/phone/mail order purchase
DATE OF TRANSACTION:
Saturday 01 June 2019
Help with this transaction

03 Jun 19 WWW.FRIENDSOFFIDO DEB 6.75 5,039.88

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Bought a tree that was described as 4-5ft, graceful and spreading. What arrived was a 7.5ft stick no wider than my finger with some roots at the bottom, no branches! Having taken advice from the Royal Horticultural Society I contacted the company and this was an email I received in response "The tree you purchased is as described, so stop telling a load of lies and send it back if you don’t like it" and a refusal to cover the return postage. Wow, one of those companies.
Luckily I had the sense to purchase through PayPal who found in my favour and refunded the full amount.

I have just had to send proof of my purchase to another online review site after this company reported my review as false (easily proven with an order confirmation and an email thread showing the above quote) along with several others. It seems every non 5* review on there had been reported by the company as being false!

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